Find quick answers about downloading, opening, using, and getting help with Forge Studio Apps. If your question is not covered, email deverenpod2@gmail.com. You may contact us at any time; please allow up to 12 hours for a response.
Are these physical products?
No. Forge Studio Apps are digital downloads. Nothing will be shipped to you unless a product page expressly says otherwise.
How will I receive my purchase?
After payment is processed, your download link or instructions should appear on the order-confirmation page, arrive by email, or both. If the email is missing after 30 minutes, check spam, junk, promotions, and updates folders, then confirm the email address used at checkout.
How do the mini apps work?
Download the app file and any included guide, save a clean backup copy, and follow the guide to open the app in a supported browser. The apps are designed to work offline after download and do not require a recurring subscription.
Which devices and browsers are supported?
Compatibility can vary by product. Review the product description and included guide before purchasing. A current desktop or laptop browser will usually provide the most reliable experience. Specific mobile and browser support will be listed after catalog-wide testing is complete.
Do I need to create an account or pay a subscription?
No account or monthly subscription is required to use the downloaded mini app. Shopify may still request information needed to process your order and deliver the files.
Where is my information stored?
Storage behavior can vary by app. Many offline mini apps save information in the browser on the device you use. Clearing browser data, changing browsers, or changing devices may remove or separate that data. Follow the product guide’s backup and restore instructions before entering important information.
Can I use my purchase on more than one device?
Purchases are licensed for the buyer’s personal use. Device support and transfer steps vary by app, so review the product page and guide. Do not share, resell, or redistribute the files.
What is your refund policy?
Because digital files are delivered electronically, purchases normally cannot be returned or exchanged after access is provided. Contact deverenpod2@gmail.com within 7 days if a file is missing, corrupted, incorrect, cannot be opened under the stated compatibility requirements, or materially differs from its description. See the Return and Refund Policy for details.
What if my download link does not work?
Check the order-confirmation page and the email folders listed above. If the link is still unavailable, email deverenpod2@gmail.com with your order number and a brief description or screenshot of the issue. Do not send passwords or sensitive personal information. Please allow up to 12 hours for a response.
How do I track my order?
There is no shipping tracker because the products are digital. Use your Shopify order-confirmation page and delivery email to access the download. Contact support if delivery is missing.
Are the apps for personal or commercial use?
The current products are licensed for personal use only unless a product page expressly states otherwise. You may not resell, redistribute, share, or repackage the files.
Do you offer updates?
Updates are not guaranteed unless the product page says they are included. If an updated file is made available for your purchase, delivery instructions will be sent through the store’s digital-product system.
Still need help? Visit the Contact page or review the Digital Delivery Policy.